Yes, the app is available for download from both App Store and Google Play
OOMCO World App requires registration because 95% of the features are for registered users and we want to provide you a memorable experience
Yes, we’ll bring all your registered cards to your app account once you create your personal account for the first time.
No, you can register your Basma Plus card from the selected Service Station. However, to be able to fully use the card online features you’ll need to download the app.
You can tap on the Points at the Dashboard and you'll get full details of your transactions
No. Currently the app accepts Local Debit Cards only.
OOMCO ID is used to collect and redeem points from our stores and partners
Basma Plus virtual is a virtual fuel card that you can use in Oman Oil service stations. The card card can be used in all Oman Oil Service Stations
Both cards provide you with easy access to Oman Oil Marketing fuel services. The virtual card will only be available in your mobile phone and you can use it after refueling
No, you can use your physical card like a virtual card.
If you already have a physical card, then you can use it as a virtual card. No need to register a new virtual card.
You can use it as usual, or keep it in you car! it's up to you
Yes, you can add family virtual cards to your app and topup as usual
No, you can "Skip" and topup whenever you're ready
No. But if you wish to cancel the physical card and register a new virtual card then you need to contact us via the OOMCO World app
You can find your OOMCO ID by tapping the "ID" icon on the top right side of the app
Yes, as long as you can pay within 60 seconds.
Yes, after providing the NSS card to the filler and refueling ask the filler to pay using OOMCO ID
Yes. The payments on the virtual card will be done by knowing the OOMCO ID and having the Mobile App registered to it.
Don't worry, raise a complaint from the app and we'll do the needful.
No. Currently the app accepts Local Debit Cards only.
This is happening because you don't any card with sufficient balance to pay for this transaction.
Please make sure that you update OOMCO World app from your app store. You can also delete the app and reinstall it.
Yes, the app is available for download from both App Store and Google Play
OOMCO World App requires registration because 95% of the features are for registered users and we want to provide you a memorable experience
Yes, we’ll bring all your registered cards to your app account once you create your personal account for the first time.
No, you can register your Basma Plus card from the selected Service Station. However, to be able to fully use the card online features you’ll need to download the app.
You can tap on the Points at the Dashboard and you'll get full details of your transactions
No. Currently the app accepts Local Debit Cards only.
OOMCO ID is used to collect and redeem points from our stores and partners
OOMCO World app allows you to take full control of your card in terms of top-ups, block/unblock, view transactions, replace, view remaining balance ...etc.
Yes, we’ll bring all your registered cards to your app account once you create your personal account for the first time.
No, you can register your Basma Plus card from the selected Service Stations. However, to be able to fully use the card online features you’ll need to download the app.
Yes, we have tied with a reliable ePayment gateway to facilitate and secure this feature for you
You can top-up your cards for any amount between 10 OMR and 2000 OMR per transaction
Yes, Basma Plus is accepted in all Oman Oil Marketing service stations for refueling and top-up.
Yes, the card isn’t restricted to a single vehicle. However, you can register additional cards for every family member and still manage them using the same account/app.
You need to maintain a balance that covers 5 liters of M95, which equals to around 1.2 OMR ( as of October 2019)
Yes, the card expiry is 1 year from the last top-up. So with every top-up your card’s expiry will be extended for one additional year.
Yes. If you download the OOMCO World app you will be notified after every refueling/top-up transaction.
You can get a replacement from Oman Oil Marketing Head Office or Regional Offices (Sohar and Salalah). We’ll be adding more replacement options very soon.
No. However, if you added your NSS card to your personal profile in OOMCO World App you'll get points by the end of every month.
Yes, you will be getting OOMCO point after every refueling transaction.
You'll be getting 0.5 pts for every liter of M91, M95 and Diesel. However, you can get 4x the points when fueling with Ultimax where you'll be getting 2 pts for every liter.
1 point = 1 Baiza
Now you'll be able to collect points from OOMCO's full network (Ahlain, Cafe Amazon, Optimo Swift, Fuel ...etc.)
After registering your account in OOMCO World mobile app, you can use your “OOMCO ID” which enables you to collect Points from OOMCO outlets.
Yes, you can redeem your points for fuel credit in your Basma Plus card.
You need at least 10,000 points (worth 10 OMR) to be able to redeem points for fuel
Download OOMCO World mobile app and go to the "Rewards" tab and select the points denomination you'd like to redeem for fuel.
1. You can use OOMCO World app to do online top-up. 2. You can visit the nearest Service Station and ask the fuel attendant to top-up your card.
No, you can use OOMCO World mobile app to top-up your Basma Plus cards.
You can top-up your cards up-to 1,000 OMR at the service stations and up-to 2,000 OMR at the Mobile App and OOMCO Offices.
Yes, you can ask for a receipt at the service station after every top and you'll be getting an SMS as well.
OOMCO ID is your loyalty identification number which you can use to collect and redeem points at our stores and our partners stores.
You’ll get your OOMCO ID right after registering in the OOMCO World App or by registering a Basma Plus card (both IDs are the same)
No, the new loyalty program is a digital loyalty program and OOMCO ID is your identification number. Basma Plus is your Fuel Card.
Yes, the mobile app will enable you to redeem your points for fuel and e-vouchers.
Using OOMCO World App which is available at Play Store and App Store.
We are linking your OOMCO ID to your phone number for easy reference.
You’ll need to register a Basma Plus card which is available in many different service stations (look for the poster). So, using your Basma Plus card you’ll automatically get points after every transaction.
Points are awarded upon refueling
Points are calculated per liter and it depends on the product. M91, M95 and Diesel will award you ½ point for every liter. However, using Ultimax will award you 2 points per liter.
Using the OOMCO World App, in the rewards section you’ll get the option to redeem points for fuel by converting your points into balance in one of your Basma Plus cards.
The points will go the card registered owner.
We have introduced more collection methods, so now you can collect points from refueling, Ahlain stores, Café Amazon, Optimo Swift and we’ll introduce more methods soon.
Every point is worth 1 Bz.
It depends on the available e-vouchers which varies in their cost. However, for fuel redemption the minimum is 10,000 points which gives you back 10 OMR fuel balance in your Basma Plus card.
In the mobile app you’ll find a list of actions which you can do to earn free points i.e. Read a News item in the app and get 10pts.
Yes, when using your Basma Plus card you’ll automatically get points after every transaction.
Yes, you can present your OOMCO ID to the cashier and you’ll be awarded points after every transaction.
Yes, you can present your OOMCO ID to the cashier and you’ll be awarded points after every transaction.
Action points are accumulated loyalty points which helps in moving to a higher level.
Yes, the program has 3 levels/tiers Silver, Gold and Platinum.
All new registrants will start at the Silver level.
You’ll be able to get more points from your normal transactions, plus you’ll unlock more offers and promotions.
The more points you get the faster you can move to the higher level. The best way to move to the next level is to shop from our non fuel stores such as Ahlain and Cafe Amazon. Moreover, you can get free points from doing certain tasks which are listed in the app.
Yes, every point you get has an expiry of 2 year.
We’ll send you an SMS/Email a month before your points expire so you get the chance to redeem them.
Points will automatically expire after 1 year.
No, points can’t be transferred but you can always redeem your points for e-vouchers.
To redeem your points, you’ll need to register in the OOMCO World App which is available at Play Store and App Store, then you’ll be able to find different ways to redeem your points.
You can redeem your points in OOMCO’s full network, in addition to selected partners which you’ll have access to using the e-vouchers.
OOMCO’s network will be fully covered, however our partners will be at selected locations which will be mentioned in the e-voucher.
Always check the conditions section in the e-voucher to know which locations are accepting the e-voucher. However, if this store belongs to OOMCO then please register a complaint using the app against the store and our customer support will rectify the issue.
Yes, there’s an expiry date which is visible on the e-voucher itself. Once the expiry date has been reached the e-voucher will disappear from your list.
Claimed e-vouchers are moved to the “My Rewards” tab in the OOMCO World App. You can swipe-down to refresh the list. However, if the e-voucher didn’t show up within the first few minutes, please register a complaint using the app.
1. Go to the Rewards section in the OOMCO World App and tap on the Lulu Gift Voucher option.
2. Select the amount and number of points you wish to redeem.
3. Press on ‘see how it works’ to understand how to use the Voucher.
4. Press redeem and confirm your choice.
5. You will receive a message ‘Voucher Successfully Redeemed’. Tap on Save and then go to “My Gift Cards” to see your voucher with its unique code.
6. Go to Lulu Hypermarket and at checkout share your voucher with the cashier to redeem it and enjoy your savings
1. Go to the Rewards section in the OOMCO World App and tap on the Talabat Voucher option.
2. Select the amount and number of points you wish to redeem.
3. Press on ‘see how it works’ to understand how to use the Voucher.
4. Press redeem and confirm your choice.
5. You will receive a message ‘Voucher Successfully Redeemed’. Tap on save to go to “My Gift Cards” to see your voucher with its unique code.
6. You can also copy the code by tapping on the copy button next to it or take a screenshot.
7. Now, place your order on the Talabat App and make sure it is at least 100 Baiza more than the amount of the voucher you are attempting to use.
8. In the order Basket select the option “Add Voucher”.
9. Enter voucher code and tap on Use voucher.
10. Discount will be applied to your order as per your selected voucher and you will only be charged the net amount after savings.
1. Go to the Rewards section in the OOMCO World App and tap on the You Got a Gift Voucher option.
2. Select the Brand, Amount and number of Points you wish to redeem.
3. Press on ‘see how it works’ to understand how to use the Voucher.
4. Enter your email address in the required field.
5. Press redeem and confirm your choice.
6. You will get a success message stating that you will receive your gift card at the email address you entered within 24 hours.
7. Once your request is processed, the gift card will be emailed to you on the email address entered during redemption.
8. You will also receive a pdf copy of the gift card in the “my gift cards” section of OOMCO World within the 24-hour period with a notification alert in the app.
9. Go to retail outlet of the brand mentioned on the gift card and at checkout share your voucher with the cashier to redeem it and enjoy your savings.
No, vouchers are already activated and ready to be used instantly.
In case you did not receive your voucher within the specified amount of time, please register a complaint on the app or with our call center stating your OOMCO ID and date of redemption.
In case there is any issue with using the voucher at a retail outlet please first check the expiry on the voucher.
Also review the merchant’s terms and conditions mentioned on the voucher. In case the voucher is not expired and there is no violation of the terms mentioned, then please register a complaint on the app or with our call center stating your OOMCO ID and a snapshot of the voucher. If you are unable to share an image of the voucher, then please share the voucher code as part of the complaint.
You don’t need to print out the voucher since cashier can scan directly from the phone screen or manually enter the code if the screen is clear and bright enough.
Please ensure to keep your unused voucher copy safe and secure. In case, there is a balance on the voucher and someone else uses it then the balance on that voucher cannot be claimed anymore.
Digital Gift vouchers are of fixed denominations and balance cannot topped-up/reused.
OOMCO will not refund points used for redemption against gift cards. Please ensure your OOMCO World account is only accessed by you.
OOMCO bears no responsibility for quality or other features of any product/services for which these gift vouchers are exchanged. In case of an issue with the product or service received, please refer to the customer support of the concerned merchant that issued that card.
For Lulu: No, you need to avail the voucher value in single transaction only.
For You Got A Gift: If you are taking the voucher as is to the cashier, you will have to use the full value in single transaction.
For Talabat: The voucher is a discount voucher and can only with used with one order. There is also a minimum order amount that applies to any voucher denomination i.e. for 1 OMR voucher, minimum order amount should be 1.100 OMR, for 2 OMR voucher, the minimum order amount should be is 2.100 OMR and for 3 OMR voucher, the minimum order amount should be 3.100 OMR.
No, once the voucher is redeemed & issued, you cannot return it or exchange it for any other brand or cash amount.
Validity is mentioned on every voucher copy specifically and shown in the app itself in the Rewards section. Every voucher has a different validity, so please ensure to use it before it expires.
Once your voucher has expired, you cannot use it anymore and the balance is forfeited.
You can simply tap on the "spin" icon at the top corner of the mobile app main screen
The spin & win will be enabled every 7 days. The survey and pop quiz will be enabled once every two weeks or every month.
You can redeem your points for e-vouchers or accumulate points for fuel. Read more at the Reward Program page